How can we help?
Most answers are here. If yours is not, a person will reply within one working day.
You bought something
Charges, access, refunds.
- There's a charge from CRATO and I don't recognise itWhat Crato is, and how to find out what you actually paid for.
- Where is the thing I bought?Everything from every creator, in one place, with no password.
- My sign-in code hasn't arrivedWhat to check, in the order worth checking it.
- How to get a refundWho decides, how long it takes, and what happens if nobody replies.
- Something I bought has disappearedCreators own their stores, and can withdraw what they sold.
You sell on Crato
Payouts, fees, publishing.
- When do I get my money?It is your Stripe account, so Stripe decides, not us.
- What Crato costs5% on the free plan, or $19 a month and nothing per sale.
- My Buy button doesn't workAlmost always Stripe, and always on purpose.
- Someone asked me for a refundWhat your options are, and what happens if you do nothing.
Still stuck?
Tell us what is going on and we will sort it out.
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