Terms

Last updated 1 October 2026.

Crato is operated by SonetCraft LLC, and this agreement is between you and SonetCraft LLC. "We" below means SonetCraft LLC.

Crato gives creators a store and gives their buyers somewhere to keep what they bought. Using it means agreeing to what follows.

Your account

One account. Sell, buy, or both, with the same email. There is nothing to choose and no second address to keep: an account simply has a store, purchases, or both, and it gains either the moment you do the thing. Opening a store does not stop you buying, and buying does not stop you opening one. The one purchase we refuse is your own store, because you already have what is in it.

Who is selling

The creator is, not us. When someone buys, the contract is between them and the creator. The creator sets the price, decides the refund policy, and answers for what they sold. We provide the shop, not the goods.

Money

Payments run through the creator's own Stripe account. Money goes there directly, on Stripe's normal payout schedule, which the creator controls in their own Stripe settings. We never hold, escrow or route your money, and there is nothing in this product that could.

Crato is free to use. On the free plan we take 5% of a sale, and nothing when there is no sale. On Pro, at $19 a month, we take nothing from sales. Stripe charges its own fee on top, which is between the creator and Stripe.

Refunds and disputes

A refund comes out of the creator's own Stripe balance, because that is where the money went. We never held it and could not refund it from anywhere else. What we do run is the process for asking.

If you bought something

You can request a refund from your Library, in your own words, within 30 days of paying. Lifetime access is not a lifetime refund window, the two are different promises and this is the shorter one.

The creator has 5 days to refund or decline. If they decline they must say why, and you have 7 days to appeal to us. If they ignore it entirely, we refund you ourselves. Nobody is left waiting on somebody who has stopped answering.

If you sell something

Requests appear in your dashboard and you decide. Declining takes a reason, which the buyer sees and can answer. If they appeal you get 3 days to give your side before we rule, and we read both statements before deciding anything.

A request left unanswered for 5 days is refunded on your behalf, from your Stripe balance. That is not a penalty for disagreeing, you can decline as often as you have reason to, it is what stops a buyer being stranded by silence. Repeatedly leaving requests to expire can get a store unpublished until you engage.

When we decide

We only rule after both sides have had their say, and our decision is final on Crato. It does not affect your bank's own chargeback process, which exists whatever we say. When a refund happens, our 5% goes back too, we do not keep a fee on a sale that came undone. Stripe's own processing fee is returned only if the refund is fast enough to be processed as a reversal, which is Stripe's call and not ours.

A disputed charge lands against the creator's Stripe account, since that is where it was made. If a dispute is lost we return our fee there too.

Something printed and posted

Merch is different from everything else on Crato and the differences are worth knowing before you buy rather than after. It is made to order: nothing is sitting on a shelf, it is printed once you have paid, by a printing partner the creator has connected. Delivery estimates come from that partner and are estimates.

Check your address before you pay. A parcel sent to a wrong address generally cannot be recovered, and a reshipment is at the creator's cost, which they may pass on or decline.

If it arrives misprinted, damaged or faulty, tell the creator within 21 days of it arriving, through your Library, and include a photograph. The photograph is not bureaucracy: it is the evidence the creator needs to claim against the printer, and without it the claim fails and the cost falls on them. The window is 21 rather than 30 days because the printer's own claims window closes 30 days after delivery and the creator needs time inside it to act.

Changing your mind is not the same thing. A wrong size or a change of heart is not a fault, nobody reimburses it, and whether to replace or refund is the creator's decision and expense. Size guides are shown before you choose a size, and checking one is the only protection against this. Where the law gives a right to cancel at distance, that right does not apply to goods made to your order, in the EU this is Article 16(c) of Directive 2011/83/EU.

If an order cannot be fulfilled at all, the printer rejects it, or the creator has no working payment method with them, we tell the creator at once, and if it is still stuck after 5 days you are refunded automatically. You are never left having paid for something nobody is making.

What you sell

It has to be yours to sell, and legal to sell. No stolen work, no impersonation, nothing that breaks the law where you or your buyers are. We will remove anything that does, and close accounts that keep doing it.

Email

Everything we send is triggered by something that happened: a sign-in code, a receipt with the link to what was bought, a sale alert, each step of a refund, a booking, a parcel shipping, a certificate. A creator writes exactly one message, a thank-you note that rides along with a purchase, and that is a receipt with their words in it rather than a mailing.

Crato does not send campaigns, and that is a decision rather than a gap.Every creator would share one sending domain with every other creator's sign-in codes, and mailbox providers block a sender whose complaint rate climbs. One person's bad list would stop buyers receiving files they had paid for, on stores belonging to people who did nothing wrong.

The list is the creator's and always was: every buyer's address, and what they spent, downloads as a spreadsheet whenever they want it. A creator who wants to run a campaign runs it in a tool built for campaigns, with their own domain and their own reputation at stake rather than everybody's.

What a creator controls

The store is the creator's, and so is everything in it. They can edit, unpublish or remove anything they made, at any time, without asking us.

Once somebody has it, it stops being the creator's to destroy. An item nobody has bought or taken can be deleted outright, and that is permanent: the files, the lessons, the questions and everything attached go from our systems and from storage, and cannot be recovered by anyone, including us.

An item somebody has is removed from the store instead. It comes off the shop front, nobody new can buy it, and everyone who already has it keeps it — the files, the lessons, their progress, any certificate, any booking they made. The creator can go on editing it, and can put it back on sale. Buyers always see the current version.

Prices and offers

Every store prices in US dollars, and you may be charged in your own. At checkout Stripe may show the price converted into your local currency and charge you in it. The converted figure includes Stripe's conversion fee, it is shown to you in full before you pay, and you can choose to pay in US dollars instead — in which case your own bank's rate and fees may apply. A refund is converted back at the same rate as the payment, so you get back what you paid.

The creator pays nothing for that conversion — the fee is the buyer's, and it is shown before they pay. What reaches the creator is the sale in US dollars. Their own bank or Stripe account may then convert it again into whatever they settle in, at their own rate and cost, exactly as it would for any dollar payment they receive; that part is between them and Stripe and is not something Crato sets or takes a share of.

Prices are the creator's, and so is any offer they run. When an offer is on, each item shows the old price crossed out beside the new one — that crossed-out figure is what the item was actually selling at, and presenting it is a claim the creator is making.

An offer has to have an end date, and that is why. In the US, UK and EU a price crossed out indefinitely is treated as the real price, and showing it as a discount is deceptive. So we require the date rather than leaving it to chance, and the offer stops on its own when it is reached.

What a buyer gets

Everything bought on Crato appears in one place, across every creator, and stays there for as long as the creator offers it. There is no time limit we impose and no expiry: a one-off purchase does not run out.

A creator can take something off their store, and you keep it. If they stop selling something you bought, it disappears from their shop front and nobody new can get it, but it stays in your Library and you keep full access to it.

The creator can also change it. They may edit what you bought — rewrite a lesson, swap a file, add to a course — and you see the current version rather than the one that existed on the day you paid. There is one version of a thing, not a copy per buyer. Download anything you would be sorry to lose.

A membership works differently by nature: it runs to the end of the period paid for, and no further.

This is how stores work rather than marketplaces. The creator sells to you directly, sets the terms, and takes the money; we are the shop they built it in, not the seller. It also means a dispute about something withdrawn is between you and them.

What we do not promise

We work to keep Crato running and to keep your files safe, but we cannot promise it will never be down or never lose anything, and we are not liable for a creator's lost sales. Keep your own copy of anything you could not bear to lose.

Ending it

You can stop using Crato whenever you like and ask us to delete your store. We can close an account that breaks these terms, and we will say why.

Asking us

support@crato.store reaches SonetCraft LLC.