How to get a refund

Ask within 30 days of paying. Open your Library, find the item, and ask in your own words.

It goes to the creator you bought from, not to us, because they were the seller and the money went to them. Crato never holds it.

What happens then

• The creator has 5 days to refund you or say why not.
• If they ignore it completely, we refund you. You are not left waiting on somebody who has stopped opening their dashboard.
• If they decline, they have to give a reason, and you have 7 days to appeal to us.
• They answer the appeal, then we decide. That decision is final.

Both of you get an email at every step, so nobody misses a deadline they were never told about.

A membership is different

Cancelling and refunding are not the same thing. Cancelling stops the next payment and keeps your access until the end of the period you already paid for. Refunding asks for a period back that the creator has already delivered.